We here -at The Expedition Soap Company- desire for you, our customer, to be absolutely satisfied with our wonderful products and your entire purchasing experience. So much so, that we make an excellent impression on you and you want to tell others just how much you enjoy our soaps! Every step of the way in this business, you are kept at the top of our minds, in all of our decision-making. We know that without you loving and supporting us, we wouldn't be here today! So, with this in mind, we offer the following to you, the following conditions, when you purchase our products:
(1) Customer Satisfaction is our #1 priority! We're happy when you're happy! If you aren't happy for any reason, please first contact us by calling The Expedition Soap Company at (845) EXP-SOAP, or simply sending a correspondence on our "CONTACT US" page, or e-mailing us at firstname.lastname@example.org and we will work with you to resolve your issue, no problem.
(2) Merchandise returns can be made for up to 14 days after receipt of products, provided the following:
(a) Item is in its original packaging, unopened and is unused = full refund or exchange.
(b) If the item is open and unused = 50% refund of the price paid or exchange.
(c) If the item is open and even barely used = 25% of the price paid.
*Return shipping will be your responsibility unless there was a problem or mistake at our end. Once the return has been received by The Expedition Soap Company, you will get a credit in the manner in which you paid, according to the terms listed above. Items past the allowed 14 days are non-returnable.
*If an order is canceled and a credit is going back to your credit card, this can take up to 5 business days to show up in your account. If you need help or have any concerns about any matter, please just contact us so we can best help you quickly. Your best bet and 1st action should be to contact us if you're unhappy, so we can help remedy your order.